Geronimo Adventure Park
Summary:
The instructor’s role is to assist in successfully running the course and meeting targets. This may include any aspect of course operation including equipment, facilities, health and safety, guest-care, and administration.
Responsibilities:
Health and Safety
At all times, and in accordance with company procedures and training:
- comply with all health and safety policy, measures and legislation
- follow all Health and Safety procedures and safe systems of work
- ensure your own safety and those with whom you are working
- use equipment in a safe manner as trained
- ensure the safe operation of the course
- maintain the security of course, cabin and equipment
- assist with Risk Assessments and Method Statements where required
- apply first aid when necessary and appropriate to your skill level
- report and recording all accidents, significant incidents and rescues correctly
- report all safety matters to the Course Manager
- carry out course checks during the daily opening and closing of the course and recording any findings
Personal Protective Equipment (PPE)
- check PPE each time it is issued to and returned by a guest
- fit and remove guests’ PPE correctly
- fit chest harnesses where appropriate
- inspect and maintain course, PPE and other safety equipment, ensuring it is in good order
- ensure course PPE is correctly serviced, reporting all faults where found
- maintain the PPE and equipment records as required
Financial Management
- operate the cash register and take receipt of payments
- ensure all cash, check and credit card transactions are completed according to company directives
- bank payments, as requested by the Course Manager
Guest Service & Safety
- assist with guest enquiries & bookings
- welcome guests and prepare them to take part on the course
- ensure all participants:
- complete an Acknowledgement / Disclaimer Form
- are fully prepared to take part on the course
- comply with company rules on height, weight, age, medical conditions, etc
- demonstrate the safe system of operation on the course
- instruct and brief guests in the safety procedures and the safe way of using the course
- monitor every participant individually through the briefing stage and subsequent site
- confirm participants’ competence to continue beyond the briefing stage
- patrol the course, which includes:
- ensuring all participants are safely conducting themselves
- assisting participants where necessary
- carrying out emergency drills in accordance with company directives and training
- ensuring all landing sites are dug and raked to the correct standard
- maintaining all records and registers including the daily radio log, daily report, etc
- do everything within reason to minimize guest complaints and maximize guest satisfaction
Course Management
- maintain course structures, paths, fencing, gates etc in good serviceable order in accordance with company procedures
- carry out course maintenance checks
- record checks, serviceability and work required in the relevant register
- ensure all administration, documentation, logs and records are compiled, updated and stored as per company procedures
- remove litter from course and maintain cabin in good, clean and serviceable order
- notify the Course Manager of any course problems
Marketing & Course Development
- market as required by the Course Manager
- meet communication standards set by management
- business development in conjunction with management
- build and maintain good working relationship with key parties including: landowners, personnel, contractors, insurers, Health & Safety officers, etc
Personal Professionalism
- read and comply with the company Staff Handbook
Knowledge & Skill Specifications
Essential:
- Must be punctual, with a professional outlook, able to work under own initiative without supervision
- Basic First Aid Certificate (to be obtained prior to start date)
- Guest service background with drive and enthusiasm to achieve
- Excellent interpersonal and communication skills and high standard of personal hygiene and appearance
- Must be an enthusiastic team player and be able to work with other colleagues in a dynamic business
- High energy levels with cheerful disposition and the ability to work under pressure
- Current drivers license and own transportation
Desirable:
- Previous instructional experience
- Must like working outdoors with a strong climbing / high ropes background and a good head for heights
- Training background
- Health & Safety experience
- Must be able to demonstrate attention to detail and follow company procedures
- Carpentry / practical DIY & Maintenance skills
- Marketing experience
- Corporate client experience
- IT skills: Word processing, Excel, etc.